Emergency Medical Services (EMS) can be a complicated system for prehospital care, with many lines of communication needed to care for someone experiencing a medical emergency. Speaking with a first responder or 911 dispatcher can be nerve-wracking, especially during an emergency. Learn more about how EMS works, how to advocate for yourself and your loved ones when interacting with 911 dispatchers and first responders, and what information to have ready in case of an emergency.

Presenter: Maxwell Wallace, EMT and M.S. Student, University of Illinois