Tom Miebach and Justin York provide a basic overview of common mental health situations that may arise in library settings, with the goal of emphasizing an empathic understanding for the patrons experiencing these mental health challenges. The presenters discuss strategies for crisis management including de-escalation and effective communication skills to use with patrons in distress. Lastly, they describe strategies library professionals may use to avoid compassion fatigue and burn-out. Attendees who would like more training in these areas after this webinar are encouraged to check out the full training course created by the University of Illinois School of Social Work.