Interacting with Customers with Disabilities - Fall 2020 IT Pro Forum
From ITPF Zoom2 on 11/12/2020
(Captions were autogenerated by Mediaspace. Updates from Otter.ai and human review will be added as time permits.)
This presentation will explore how libraries can and should interact with patrons with disabilities at the reference desk. There will be a discussion of some basic concepts to think about and then a deeper look into why accessibility interactions with library patrons is problematic and an area of growth for libraries. The concepts and data explored in this presentation is broadly generalizable to other customer service contexts.
Learning Outcome: Participants will have a better understanding of interacting with customers with disabilities.
Zoom Recording ID: 86539352833 UUID: bY+M2lIxQ/OITiTfm39qvA== Meeting Time: 2020-11-12T14:42:47Z