WA5 - Making the Best of It How the Pandemic Improved our Training Program - Fall 2021 IT Pro Forum

The School of Information Sciences Help Desk employs a staff of 10 to 16 students in a given semester. Because our students are all in a 2-year program, half of our staff leave and must be replaced each year so training new staff is something we must do effectively and efficiently. Due to the circumstances surrounding the pandemic, my staff had the opportunity to take the reins and overhaul our training strategy to a flipped classroom model. This has been beneficial both last year when we were working remotely and this year as we transitioned to in-person work. There is content here for anyone who trains and onboards new employees so please join us! Presented by: Lindsey Sharp, School of Information Sciences Zoom Recording ID: 87826657343 UUID: t2qjvA9vRteaFPwkTKSNxg== Meeting Time: 2021-11-04T20:13:10Z