PDA Event: Developing an A.I. Chatbot for the Library: The Rebecca Crown Library Experience

Zach Claybaugh, Dominican University, walks through the process of developing an AI chatbot as a tool for library patrons. Zach discusses the origin of the project, cross-departmental collaboration, student involvement, and AI anxiety. By the end of the presentation, participants will have an understanding of some of the challenges of developing an AI chatbot, as well as finding ways to address the concerns of library personnel and students who are anxious about the impact of AI technology.