A1 - Just Enough, but not too much. Making OpEx Work Here - Spring 2023 IT Pro Forum

Finding the sweet spot between rigor and rigid is essential as the campus Operational Excellence (Op Ex) initiative continues. Frameworks, disciplines, and processes are being introduced and promoted to benefit our community. Join us for an update on this initiative, hear how frameworks such as ITIL - Information Technology Infrastructure Library, SMO - Service Management Office, PMO - Project Management Office are being used in a complementary way, and how we are planning to hit the sweet spot of just enough structure. Rebecca McNaught, Strategic Project Management Office; Mairéad Martin, Technology Services; Troy Gagne, Technology Services Participants will gain an improved understanding of Op Ex status and plans as well as how various units are working together for overall success. Track Collaboration and Process Management