Automating Cybersecurity Operations with TeamDynamix

Discover how the Cybersecurity Operations Center (CSOC) improved efficiency and user experience by automating previously manual processes using TeamDynamix (TDX) ticket workflows, forms, and automation. In this session, we’ll walk through real-world examples where custom forms and workflows were designed to simplify service requests and approvals, reducing turnaround time and human error.

We’ll also showcase how we extended TDX’s native capabilities by integrating Azure Automation runbooks into workflows—enabling powerful custom scripting and system actions directly from ticket events. Whether you’re just starting with TDX workflows or looking to expand your automation capabilities, this session will provide practical takeaways and inspiration for making your own services smarter, faster, and easier to manage.