AI chatbots are everywhere, but most IT teams haven’t had the chance to actually build one. This hands-on workshop changes that.
Led
by the Joint Innovation in AI Team (JIAIT), a cross-unit collaboration
focused on developing AI solutions for campus, this session explores how
our team is designing and deploying chatbot solutions across real
university use cases, including IT support, internal documentation,
advising, and operational workflows.
We’ll start with a brief
overview of lessons learned from building multiple agents using Copilot
Studio, Illinois Chat, and custom code, including what works, what
doesn’t, and where teams often get stuck.
In this 105-minute
workshop, participants will create their own AI chatbot using Copilot
Studio, with guided, step-by-step instruction from a team actively
building agents in production environments.
By the end of the
session, attendees will have a functional chatbot they can continue
developing after the workshop, along with a clear understanding of how
to apply these tools in their own environments.
This session is
designed for IT professionals with little to no prior experience
building AI agents who are ready to move from exploration to
implementation.