EXT Comms: Nurture the Customer You Worked so Hard to Get
From Wil Bingman
From Wil Bingman
Curiosity is what causes us to say, I like that person… there’s something about them that makes me want to know more. People don’t read to digest… they scan and decide. So what is your curiosity saying “ Will this person, business, organization help me survive and thrive.
Your customers are not curious about you… they’re curious about how you help them solve their problems. It’s not about us; it’s about how others engage with us to get what they need.The morning of Wednesday 8 January, we updated the look and feel of Kaltura videos by moving from Player 2 to Player 7. The new player has a cleaner look, some improvements to controls, and a new transcript viewer. Also thanks to the upgrade we can now allow owners and co-editors of videos with two feeds to download *both* recordings from the mediaspace website.
As of the upgrade and going forward all videos play on mediaspace in the new player. Also since the upgrade any video you embed in Canvas or elsewhere, with the built-in tools in Canvas or the embed code from mediaspace, will play with the new player. However, any videos embedded anywhere before the update will continue to play in Player 2.
To take advantage of the new player, and use a fully-supported player, we urge you to re-embed videos in Canvas or elsewhere, retracing the steps you took the first time.
For more information on updating your links to take advantage of the new player: https://answers.uillinois.edu/illinois/146970 For more information on viewing media with the new player: https://answers.uillinois.edu/illinois/146972